UClaim4Me – Covid-19 Update
As a business we are committed to taking all reasonable steps to ensure the safety of our colleagues during the Coronavirus pandemic. We have been carefully monitoring information published by the Government and the Financial Conduct Authority (FCA) and taking steps to adapt our working practices where necessary.
We are operating a full service to our customers and remain committed to do so.
We have found that some of the financial organisations we work with have confirmed that they may experience varying levels of delay in handling your ppi complaints whilst they focus on their vulnerable customers during this time. This does vary lender by lender and we are speaking to the financial institutions regularly for updates for you.
We will continue to complete as much work on your claims as we can during this period, we will pass on any updates or requests we do receive regarding your claim and we will keep you updated with regards to any delays.
Rest assured that our teams are working hard to do everything we can to process your claims and we appreciate and thank you for your patience and support.
We appreciate that the Covid-19 virus may have impacted you o your partner financially through either redundancy, or through being classed as a ‘furloughed worker’. The good news is all lenders are prioritising customers who are suffering some form of financial hardship. Please let us know if this applies to you by calling us on 0203 775 8891, or contacting us on support@uclaim4me.co.uk or logging on to your hub at www.uclaim4me.co.uk/client-hub and we will try our very best to work with your lender to prioritise any potential refund you may be entitled to.
We thank you for your patience and understanding during these challenging times.
8th April 2020.
